YOUR BUSINESS

Business is constantly changing, and you need to adapt to stay ahead or even comfortably in the game. Stress, workload, compliance, staffing challenges and finances are all becoming pain points for many leadership teams in small to medium businesses. 

We at Impulsus would like to help you pause and think strategically before you make your next move to create a sustainable successful business.

Our consultants can help you to better understand your strengths, weaknesses, opportunities for growth along with the challenges that threaten your success. Some of the ways in which we support our clients include:

• Business review – Reviewing your systems and process at least every two years is vital to refresh and reflect on what your team is doing along with keeping up with changes in the sector. Impulsus can help you increase your operational effectiveness through a comprehensive assessment of existing business strategies and plans along with recommendations. Are you working as effectively as possible? Where are the areas for improvement and growth?

• Quality customer experience assessment – Is your business as good as you think it is? Would your customers agree? How could it be exceptional? This is invaluable information to your leadership team who can focus energy and budget on the identified growth areas and critical business needs. Impulsus will carry out an audit, review and report with tangible recommendations. We can work with your key stakeholders such as potential and existing clients, families and influencers of the client along with your staff to identify gaps in service provision. Capturing this feedback can help with compliance in the case of CQC.

• Marketing and communications – We canassess your existing communications and make suggestions to better reach your target audience to increase referrals and build market share. This could include mystery shopping, census development and staff training.

• Change management – Are you growing? How can you bring your staff and the business along with you to meet the new challenges and opportunities? Does your leadership team have the skills required to navigate change? Impulsus can help you plan for change and motivate your staff to engage in the exciting opportunities that lie ahead.

YOUR TALENT

Talent is at the core of any business. To attract and retain the quality staff; and to handle people, along with the right leadership, you need streamlined systems and processes.

We have been working extensively with care homes in Hampshire. For this business sector, managing staff without quality systems results in a lack of clarity over roles; decision making being concentrated with the manager leading to burn out; a lack of proper response to complaints and concerns; missing paperwork; trouble filling the beds; poor CQC compliance; a high staff turnover; low staff morale; lack of effective staff management and spending unnecessarily for products and services with no value in return.

We can help you to address these challenges.

• Staff recruitment – help in developing competency-based interviews and pipelines of potential candidates, to ensure that you are attracting the right people for the right positions.

• Staff retention and growth – collate and design staff handbooks, develop strategies to onboard staff successfully, create ongoing performance metrics, goals, job descriptions, capture staff feedback, help design appraisals and supervision templates to manage staff more effectively.

• Staff training – carry out competency audits to identify skills gaps and opportunities for growth along with suggested priority training plans to meet those needs.

• Staff retention and succession planning – Help clients to identify who and how to develop so that the business is not at risk from staff turnover in key roles. We can help you develop a roadmap to ensure that you have good development plans for your talent to enable them to fill any gaps.

• Coaching and Mentoring – help develop key staff to cope with the stresses and pressures of the job, to overcome challenges and fulfil their true potential.

• Team and culture building – create and help implement strategies for a happy and successful working environment where team effectiveness is evident, and staff have open communication channels.